At Landmark Pass, we are committed to providing professional, reliable and high-quality driver training. This policy explains the terms relating to lesson cancellations, rescheduling, refunds, prepaid lesson packages and practical driving test car hire.

By booking and/or paying for lessons or services with Landmark Pass, you agree to the following terms.

1. Lesson Payments

Lessons and training packages must be paid for in advance unless otherwise agreed with Landmark Pass.

Payment may be made using our approved online payment methods or bank transfer.

A booking is not considered confirmed until the required payment has been received and the lesson date and time have been agreed.

2. Learner Cancellations & Rescheduling

We understand that circumstances can change.

If you need to cancel or rearrange a driving lesson, you must provide at least 48 hours’ notice before the scheduled start time.

Where at least 48 hours’ notice is provided, the lesson may be rearranged without a cancellation charge.

Where less than 48 hours’ notice is provided, Landmark Pass reserves the right to charge the full lesson fee or deduct the booked lesson time from a prepaid package.

Failure to attend a scheduled lesson without notice (“no-show”) will normally result in the full lesson fee being charged.

We may exercise reasonable discretion in exceptional circumstances.

3. Late Arrival

Learners should be ready at the agreed collection point at the scheduled lesson time.

If a learner arrives late, the lesson may still finish at the originally scheduled finishing time and the full lesson fee will remain payable.

Where a learner is significantly late and the lesson cannot reasonably proceed, the booking may be treated as a late cancellation.

4. Cancellation by Landmark Pass

If Landmark Pass needs to cancel a lesson because of instructor illness, vehicle problems, severe weather or another circumstance outside our reasonable control, the learner will not lose the lesson.

The lesson will normally be rearranged to a mutually convenient date and time.

Where Landmark Pass cannot provide the prepaid service within a reasonable period, the learner may request a refund for the affected unused service.

Landmark Pass will not be responsible for indirect losses arising from circumstances outside our reasonable control.

5. Prepaid Lesson Packages

Prepaid lesson packages are allocated to the learner who purchased them and should not be transferred to another person without prior written agreement from Landmark Pass.

Current packages include:

* 10 Hours — £365
* 20 Hours — £720
* 30 Hours — £1,065
* 40 Hours — £1,400

Lesson hours are deducted from the learner’s package as lessons are completed.

Late cancellations and missed lessons may also be deducted in accordance with this policy.

6. Package Expiry

To encourage consistent learning and ensure lesson availability can be managed effectively, prepaid packages should be used within the following periods from the date of purchase:

* 10-hour package — 6 months
* 20-hour package — 9 months
* 30-hour package — 12 months
* 40-hour package — 12 months

Learners should arrange lessons regularly to ensure their package is completed within the applicable period.

Where illness, instructor availability or other exceptional circumstances prevent completion within the relevant period, Landmark Pass may agree to extend the expiry date.

Any expiry provision will be applied reasonably and subject to the learner’s applicable statutory consumer rights.

7. Refunds for Prepaid Packages

A learner wishing to discontinue a prepaid package should contact Landmark Pass as soon as possible.

Any refund entitlement will be assessed in accordance with applicable UK consumer law and the circumstances of the booking.

Where a refund for an unused balance is due, Landmark Pass may calculate lessons already taken at the applicable standard lesson rate rather than the discounted package rate, where this was clearly disclosed as a condition of the package at the time of purchase and is legally permissible.

Any valid cancellation charges or other amounts properly due may also be deducted.

Approved refunds will normally be returned using the original payment method.

Nothing in this policy affects a customer’s statutory rights.

8. Online Purchases

Where lessons or packages are purchased online, customers may have statutory cancellation rights under UK consumer law.

Where a customer asks Landmark Pass to begin providing lessons during any applicable statutory cancellation period, the customer may be required to pay for services already supplied if the legal requirements for doing so have been satisfied.

Nothing in this policy is intended to restrict or exclude rights that cannot legally be excluded.

9. Practical Driving Test Car Hire

Practical test car hire is subject to instructor and vehicle availability and must be confirmed by Landmark Pass before payment unless otherwise stated.

Current test car hire prices are:

* Bletchley — £130
* Bedford — £140
* Northampton — £150

Payment alone does not override any requirement for Landmark Pass to confirm availability.

Learners must provide accurate test details, including the test centre, date and time.

If the DVSA changes or cancels a test, the learner should notify Landmark Pass immediately. We will make reasonable efforts to transfer the booking to the new test date, subject to instructor and vehicle availability.

10. Suitability for Practical Test

Payment for test car hire does not automatically guarantee use of a Landmark Pass vehicle for a practical driving test.

The instructor must be reasonably satisfied that the learner can drive safely and independently and that use of the vehicle would not create an unacceptable safety risk.

If there are serious safety concerns, Landmark Pass reserves the right to decline use of its vehicle for the practical test.

Any decision and any applicable refund will be handled reasonably, taking account of the circumstances and services already provided.

11. Refund Processing

Where a refund is approved, Landmark Pass will process it as soon as reasonably practicable.

The time taken for the money to appear in the customer’s account may depend on the bank or payment provider.

Where payment was made through Stripe or another payment processor, refunds may be returned through the same payment method.

12. Consumer Rights

Nothing in these terms is intended to exclude, restrict or replace any rights available to customers under applicable UK consumer protection legislation.

If any provision of this policy conflicts with a statutory consumer right, the statutory right will take precedence.

13. Contact Landmark Pass

Questions about cancellations, refunds, packages or test car hire should be raised with Landmark Pass as soon as possible.

Landmark Pass
Driving Lessons & Training Services
Telephone: 07877 417153
Website: landmarkpass.uk